Refund Policy

Last Updated: February 03, 2026.

Thank you for shopping with Kaitlin Colors. Please review our refunds and returns policy carefully before making a purchase.

Physical Products

Returns

Due to the nature of our products, we accept returns on physical items only within 14 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be returned in its original packaging

• Proof of purchase is required

To start a return, please contact us at [your email address] before sending anything back. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Original shipping charges are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We will review the issue and offer a replacement or refund where appropriate.

International Returns

International customers are responsible for:

• Return shipping costs

• Any customs duties, taxes, or fees

Shipping costs, customs fees, and import taxes are non-refundable. Delivery times for returns may vary based on location.

All digital products are final sale and non-refundable.

Due to the nature of digital downloads, we cannot offer refunds, returns, or exchanges once the product has been delivered or accessed.

If you experience technical issues accessing your digital purchase, please contact us and we’ll be happy to help.

Once your return is received and inspected (if applicable), we will notify you of the approval or denial of your refund.

Approved refunds will be issued to the original payment method within 14 business days. Processing times may vary depending on your payment provider.

Orders for physical products may be canceled before shipment. Once an order has shipped, it cannot be canceled.

Digital orders cannot be canceled once delivered.

Kaitlin Colors is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.

If you have any questions about returns, refunds, or your order, please contact us at:

Business Name: Kaitlin Colors